There is no doubt that 2013 was tough but a healthy year for UAE's information and communications technology sector and the
The country has recorded the highest increase in ranking among 157 economies worldwide, shooting up 12 places to 33rd in the ICT Development Index 2012.
The MIS 2013 shows that the UAE is well above the global average in terms of mobile-cellular subscriptions, the proportion of individuals using the internet, and the proportion of households with internet access.
This will be further fuelled by
The project will use cloud computing, WiFi and near field communication to increase interactivity with the public.
"With the government's Smart City and m-government plans already making a mark,
The government has disclosed that 38.1 per cent of its services are now accessed via the online channel. Equally important is the satisfaction with these - a recent survey also shows a very high satisfaction rate of over 90 per cent for Dubai Government online services, which is a positive sign for the future.
"The significance of
He said UAE is the regional eGovernment leader and
The emirate has already integrated smart gate functionality into national ID card (Emirates ID) and envisages it to become a single card for the residents to access a myriad of services in the future.
"When users are confronted with multiple service channels for interaction (such as Dewa's online bill payment facility), a subset will invariably change their existing usage patterns to gravitate towards those that are quicker, more intuitive, or more convenient to use," Lalchandani said.
IDC expects the ongoing push towards greater mobile enablement of government services will further increase self-service utilisation. Smartphones and tablets will quickly become the key contact point between citizens and government institutions.
"Mobile government is a leading strategic priority for the Dubai Government for the future," he said.
He said the Smart City initiative is a step ahead of Smart Government; it is a global trend. In the UAE, "we are far ahead of other countries as we have a strong infrastructure and smartphone penetration is also high."
For the initiatives to be fruitful and benefit the residents, the public-private partnership is vital.
Al Shamsi said that innovation only comes when private and public sectors work hand-in-hand and priority will be to work in collaboration in joint projects.
"It is not a surprise when you look at the amount of infrastructure developments happening in the country. This is the direct reflection of the good work done by the government and the telecom operators. The execution from the government has been immaculate," said
He said the broadband growth and fibre to the home services taking place in the country, along with the launch of 4G LTE from telecom operators, has fuelled the pace.
The telecom operators are awaiting green light from
Even though Voice over Internet Protocol (VoIP) services like
Due to the stiff competition among the telecom operators in the UAE, bot the operators have increased their mobile broadband and fixed broadband speeds to entice the customers and, at the same time, reduce the prices.
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