Cloud-Based Software Provider, Replicon, Unifies Phone, Conferencing, and Contact Center Capabilities across Five International Offices with 8x8 Cloud Communications Services
More than 7,800 companies worldwide rely on Replicon's award-winning, hassle-free time tracking and workforce management solutions. Using a single platform to track time, Replicon's cloud-based, easy-to-implement solutions allow companies to optimize workforce productivity, reduce compliance risk, and gain insight into business operations.
With offices in
"Replicon had already deployed cloud services in other parts of our organization, so we were comfortable transitioning our communications infrastructure to this technology. However, we had additional communication needs, including online meetings, video conferencing, and call center capabilities, and 8x8 was really the only provider out there that could do it all," said Alberda. "What sealed our decision, though, were the high marks 8x8 received from one of the industry's leading market research firms. I'm a big believer in the Gartner Magic Quadrant, and it's an impressive achievement when a service provider makes the cut."
Commenting on 8x8's international service and support capabilities, Alberda added, "Replicon is a global company that requires a local presence in all of our markets. 8x8 enables this at very affordable rates and also allows us to distribute call center agents in multiple countries." Citing recent floods in Calgary where his own office is located, Alberda also notes that the 8x8 service helps ensure business continuity because agents can work remotely when necessary.
"The deployment of our services across Replicon's five international locations illustrates how mid-market companies with a distributed global workforce can unify their communications and collaboration needs under a single, cloud-based solution, saving time and money while dramatically improving employee productivity," said 8x8 CEO
8x8's cloud-based software platform provides a comprehensive unified communications and collaboration suite of services that, in addition to replacing traditional solutions with more cost effective, flexible alternatives, address critical challenges faced by many businesses today such as managing globally distributed workforces and mobile devices, maintaining business continuity, and integrating with enterprise applications and IT systems. About
Keywords for this news article include: 8x8, Software.
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