For years, IT has been challenged to obtain detailed understanding and control of the data center. Common point solutions have only exacerbated the problem by configuring resources independently and without the governance of change control. Moving applications to the cloud adds further complications because changes can occur much more rapidly and in greater volumes. Accurate configuration information about infrastructure-physical, virtual and cloud-based-ensures confident IT service delivery. It is also crucial for preventing outages and degradation in the quality of service provided to the business.
"Data growth and a proliferation of automation tools have resulted in confusion, inconsistency and ultimately a loss of confidence in IT," said
The new Configuration Automation application integrates with ServiceNow Change Management, ServiceNow Configuration Management, ServiceNow Cloud Provisioning, ServiceNow CMDB and Puppet Enterprise from
Modifying the configuration of physical, virtual or cloud assets becomes an easy task for system administrators. A request through the ServiceNow Service Catalog or a simple update in the CMDB initiates established change management processes and the data center infrastructure is automatically configured to the desired specifications. Changing the configuration of physical, virtual or cloud assets is now simple and fast.
"Visibility, insight and automation go hand-in-hand, although far too often these requirements are dealt with separately, by niche solutions," said
ServiceNow Configuration Automation is available now and requires additional licensing. About ServiceNow ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise.
Keywords for this news article include: Software,
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