ENP Newswire -
Release date- 29102013 -
The survey incorporates interviews with 280 decision makers controlling
The study uncovers a massive opportunity for Communications Service Providers (CSPs) to grow enterprise revenues by offering a complete ICT service portfolio. Most (71 percent) companies surveyed have now merged their budget for Communications and IT solutions, and while 46 percent of respondents want to work with a single vendor only 11 percent of respondents believe that a single vendor can meet their diverse product needs.
'CSPs stand to capitalize from the consolidation in enterprise Communications and IT budgets, however they must overcome a reputation for high cost and complexity in the delivery of services,' said
Key Survey Findings:
70 percent of respondents cited 'too much complexity' as a problem when it comes to service. Additionally, 58 percent struggle, to some extent, with insufficient quality of service
71 percent of respondents rated reliability as one of the 'most important' factors when selecting a vendor, putting CSPs with a track record of network reliability in a good position to gain market share
64 percent of enterprises plan to increase their mobile spending related to ICT solutions, placing CSPs with mobile network assets in the best position to gain market share
89 percent of enterprises view CSPs as a credible provider of ICT solutions but have no channel preference for purchases between IT providers, VARs and CSPs. Those CSPs that can deliver quality customer service will differentiate themselves from the competition
To download the study, visit: http://e.pega.com/under-pressure
To download the Infographic, visit: http://www.pega.com/resources/turn-big-business-into-big-business-infographic
For more information on Pega's communications & media solutions, visit: http://www.pega.com/solutions/by-industry/communications-and-media.
To read more about Pega communications & media customers' successes, visit: http://www.pega.com/solutions/by-industry/communications-and-media/customer-success
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