PARC provides deep, scientific software algorithms in the areas of sentiment analysis, topic detection, prediction, context-aware, and data analytics, giving LeanTaaS the ability to bolster its platform with a variety of features and supply customers with additional options to gather intelligence, make informed decisions, and take action to improve operational performance.
LeanTaaS' VIA platform integrates operational, algorithmic, and software expertise for retailers, consumer goods providers, electronics companies, and healthcare providers to gain valuable insights. With VIA, enterprises can implement a solution that will improve operational performance in a variety of functional areas including manufacturing, supply chain, service delivery, and sales force productivity.
"When done well, sentiment analysis helps enterprises quickly understand customer opinions and experiences from across multiple channels to improve customer service," said
The partnership's first joint venture--myPatientPulse--helps hospital administrators focus on extracting nuanced insights and taking actions to deliver higher levels of patient satisfaction. Delivered as a subscription service, the software allows healthcare administrators to monitor patient feedback from external and internal sources, compare the nature of conversations about them and their peer health systems on specific topics, and engage internal staff on the impact of specific actions and initiatives being taken to address feedback. Six of the nation's leading health systems, including community hospitals, wide-ranging hospital networks, and world-class academic medical centers, are now participating in a 12-week trial. A broader rollout of the subscription-based software will be launched in Q1 2014.
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