Zoho Creator-Based Platform Lets IT Staff Build User-Centric Custom
IT organizations worldwide face a diverse range of challenges. While help desk software can serve most of an organization’s ITSM needs, many other business processes linked with IT are often handled using manual or semi-automated practices, including paper and electronic documents, email, and legacy intranet applications. In addition to requiring human intervention, the manual and semi-automated processes have no connection to the help desk or its data, creating more paperwork and workflow challenges for the IT team.
“The scope of services provided by IT teams is expanding rapidly, and traditional service desk applications are not able to keep pace,” said
Custom App Platform Extends ServiceDesk Plus On-Demand
The new ServiceDesk Plus On-Demand custom application platform supports a variety of use cases. The IT team might be asked to develop a conference room booking application by a member of the facilities department who wants to be able to check for date conflicts and reserve slots in the chosen conference room. The HR department admin might request a leave application that automatically submits each entry to the requester’s manager for approval. Meanwhile, the office manager might ask for a comprehensive procurement application with a tiered approval mechanism.