ENP Newswire -
Release date- 05112013 -
It examines how Autotask is delivering HTML5 Web-based Help and print documentation in English and six other languages using MadCap Flare, MadCap Lingo, and MadCap Feedback Service. To view the Autotask case study, visit: www.madcapsoftware.com/casestudy/Autotask.aspx.
Autotask is dedicated to providing innovative cloud-based business management software for IT providers. Accessible from virtually any computer or mobile device connected to the Internet, Autotask features a world-class API, which seamlessly integrates with any other systems and tools that providers depend on to run their businesses. Using MadCap's software, Autotask has migrated from some 5,000 pages of documentation developed in Microsoft Word to online Help and PDFs that link back to Autotask's cloud-based software. Among the key benefits Autotask has realized:
MadCap Flare's intuitive interface and
Context-sensitive, searchable content created in Flare makes it easy for users to find the information they need.
HTML5-based frameless, search engine-friendly Web Help created with Flare is intuitive and enhances search experiences.
Hosted MadCap Feedback Service provides insights into users' experiences so Autotask can monitor and improve its online Help and documentation.
Integration between Flare and Lingo facilitates the translation of content and ensures consistency of online Help and PDFs across seven languages: English, German, Italian, Spanish, French, Japanese and Chinese.
'Using MadCap's software hasn't just been about saving time. We couldn't do what we're achieving now any other way. MadCap has taken us to the next level,' said
'As a leader in on-demand IT business management software, Autotask understands first hand the importance of delivering a compelling, interactive experience to customers,' said
Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses. For more information about
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