Andrews issued her first apology before the legislative briefing Wednesday morning, a week after software problems prevented consumers from purchasing policies at the start of open enrollment on
"The Hawaii Health Connector apologizes for any inconvenience the delay in plan presentation has caused consumers who want to shop for health insurance in the online marketplace," she said. "We won't stop working until the doors to HawaiiHealthConnector.com are wide open, allowing every resident of
A computer glitch prevented the Connector from properly loading health plan rates online, but the federally-funded nonprofit organization has completed testing of individual plans and is working to finish testing plans for small businesses, she said. She added that the exchange is required by law to validate plans with insurers before making the information publicly available.
"There's a lot of anxiety about
Consumers have until
"It's a very challenging task, this has been quite a journey. While I realize
States and the federal government have spent millions of dollars urging people to enroll on the new marketplaces nationwide, where small companies and individuals who buy their own insurance or have no coverage can compare premiums for different plans, calculate subsidies and purchase policies.
The federal law, designed to make coverage affordable to all, requires most Americans have health insurance next year or face tax penalties of
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