Health insurers in the Affordable Care Act marketplaces are starting to slowly enroll new customers after computer bottlenecks and window shoppers complicated the debut of the exchanges.
"What we are seeing is a lot of shopping right now and very few decisions being made," says
Insurance markets for 36 states are being run by the U.S., while 14 states and
"The best minds at
The federal health exchange saw repeated software troubles and long waits in its first week, as 8.6 million people visited healthcare.gov to check out the insurance offerings. The 14 exchanges run by individual states, including
It may take as much as a month for the exchanges to adequately deal with daily traffic and load capacity, says
"For someone to run an experiment of this size, it isn't as easy as someone plugging in a new server," Luehr says. "They've got a lot of moving parts."
The government has said it didn't have the initial capacity to handle the larger-than-expected number of visitors in the first days. Since then, it has been adding servers and reconfiguring systems and yesterday pledged "significant improvements in the online consumer experience" by next week,
The application portion of the U.S. exchange website will be taken off line during off-peak hours tomorrow and
Portals on the federal exchange that route users to older computer systems, security limits that may have slowed the system's ability to right itself, and an initial explosion of interest might have contributed to the opening-week delays.
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