The Obama administration said Monday it is fixing software and capacity problems at the main website designed to enroll millions of Americans in new health plans, Reuters reported.
"Nobody can get in there," said
"I've been trying to get on it since the minute it came out. I tried at 6 in the morning. I've tried at midnight ... I don't know anybody who is not experiencing this problem," Allen said. He said he received confirmation he was registered after trying for seven days.
"They've (federal government) only had three years to get it running. Why don't they give
Residents buy coverage through the
But computer glitches barred many from accessing the network since it launched, state insurance officials confirmed.
"It's been grievance and frustration that they have been unable to log on to the exchange," Nyhan said.
Patterson said the state has neither control nor knowledge of the problems, since the federal government is charged with building and operating the exchange for
"We have no control over what's happening," Patterson said, noting the state Legislature last year passed a law barring the state from building and operating its own exchange.
"Our biggest message for them is they have plenty of time. They don't need to enroll right now. If they enroll in coverage by
The healthcare.gov website serves insurance exchanges in 36 states and received 8.6 million unique visitors last week, according to the federal government.
"Our top issue when it comes to the glitches has been the extraordinary number of people coming to check out plans and find out more about Obamacare. The number has obviously exceeded expectations,"
"To make further improvements, we are doing several things at once, including adding server capacity and making software changes to make the system more efficient to handle higher volume," he said.
IT experts told Reuters last week they believed flaws in the system's architecture, not traffic alone, contributed to the problems of the first week.
One expert told Reuters the site's design triggered too many requests to the server simultaneously, which created a situation similar to when hackers attack a site.
Carney said a particular component of the system within the account registration function was not able to handle the high volume, causing problems for consumers at the registration process.
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