Awards given to those companies that have best demonstrated the real
business and IT benefits they are experiencing through their innovative
use of Guidewire technology and best practices
All Guidewire customers, whether in the process of implementing or extending their production-proven capabilities, were eligible for consideration. For the first time, the awards program was open to partners who played a role in the overall solution to participate jointly with a customer. The awards were organized into five categories: Process Innovation, Product Innovation, Service Innovation, and two newly created categories, Implementation Innovation and Transformation Innovation.
Honorable mention winners were selected due to the high quality and volume of entries, and they include
The 2013 winners are:
AAMI, part of the Suncorp Group (Service Innovation) – A
web-based, self-service application, AAMI Claim Online allows its
customers to create new claim records directly in Guidewire ClaimCenter
and then track their progress online.
AAMI Claim Online provides state of the art integration with Guidewire
ClaimCenter allowing it to adjust itself to customer circumstances when
collecting and lodging critical incident data in real-time. For certain
claim types, the integration between Claim Online and ClaimCenter
extends even further to enable automatic validation and acceptance of
claims, while also initiating the engagement with a nominated repairer.
To support the Claim Online self-service experience, AAMI also created
My Claim Manager, a web-based self-service application that allows
customers to track the progress of their claim online.
Online claim submission has resulted in a 50 to 70 percent reduction of
claim cycle time, with customers reporting a greater level of
satisfaction. The release of the system has also brought in a number of
operational efficiencies. Suncorp Group has been an in-production
ClaimCenter customer since 2007.