Cicero Discovery is an agile and easily configurable tool to collect activity and application performance data and track business objects across time and multiple users, as well as measure against defined expected business process flow, for either analysis or to feed a third party application. Cicero Discovery gathers data about user activities: the business processes they follow, the applications they run and how those applications are used, and the computer and network performance details. This data can be collected and stored centrally and can be tracked both in real-time and for historical reporting. In the case of Citrix XenApp environments, Cicero Discovery provides an unprecedented level of integration such that all applications can be monitored, whether run within the local desktop environment, a full Citrix desktop environment or as individually published applications from one or more Citrix servers.
Cicero customers and partners are using Cicero Discovery to:
•Identify process bottlenecks and target areas for automation •Measure idle time, time spent on certain processes, and repetitive and manual tasks •Monitor and control for compliance issues such as PCI, HIPAA and other business rules •Identify data entry issues and training deficiencies •Identify and achieve maximum potential for business processes •Measure application and network performance to identify areas of improvement
"As a member of the Citrix Ready program, we are able to offer customers solutions that combine Cicero Discovery with Citrix XenApp," said
Learn more about Cicero's desktop analytics solution:
•Citrix Ready: https://www.citrix.com/ready/en/cicero-inc/cicero-discovery•Cicero Discovery White Paper: http://www.ciceroinc.com/attachments/cicero_discovery_wp.pdf
About Citrix Ready
Citrix Ready is an end-to-end partner program that showcases and recommends third party products, solutions and services demonstrating compatibility with Citrix Application Delivery Infrastructure. Through the Citrix Ready program and
©2013 Citrix Systems, Inc. All rights reserved. Citrix® and XenApp® are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in
Cicero® provides desktop activity intelligence and improvement software that enables companies to monitor people, processes, and technology, to identify areas for improvement, and to implement change using existing technologies. Cicero Discovery™ is used to collect any activity and track business objects across time and across multiple users as well as support big data initiatives by capturing the customer journey at various touch points within an organization. Cicero XM® improves contact center and back office performance by integrating, automating, and presenting information. Cicero EDGE™ further addresses challenges of security, compatibility, and usability at the fraction of time and cost as other approaches by delivering integrated enterprise mobility. Cicero helps customers such as Nationwide and UBS perform to their potential and rapidly build enterprise value by reducing cost, improving operations and increasing employee productivity. Learn more at www.ciceroinc.com.
©2013 Cicero, Inc. All rights reserved. Cicero®, Cicero XM®, Cicero Discovery™, Cicero EDGE™, United Desktop®, and United Data Model® are trademarks or registered trademarks of
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which
Keith AndersonEmail Contact 919-380-5092