Hybrid IT helps Beam Inc. standardize its services across the
enterprise for maximum value and efficiency
Beam has used FrontRange’s on-premise HEAT Help Desk since 2003 for more than 12 departments. So when the Global Business Services (GBS) group – which was formed by Beam’s best practices strategy to provide human resources and financial transactional activities from a central hub - began evaluating solutions to support service management, it selected FrontRange HEAT Platform in the cloud. The flexibility and adaptability of the HEAT Platform was a natural fit with Beam’s application standardization and globalization objectives which led to Beam’s migration from the on-premise HEAT Help Desk to the cloud-based HEAT Platform.
The HEAT Cloud Platform is a highly extensible and configurable solution with an integrated workflow-based application that provides a single, consolidated view of information that’s relevant to Beam’s different locations, departments and users. Beam leverages the same workflow platform for human resources and financial transactions.
“HEAT Cloud is an essential enabler for [Beam],” says
Beam has seen a rapid time-to-benefit with HEAT Cloud. The GBS processes an average of 4,472 tickets per month.
As the industry’s only hybrid service management platform that supports cloud, on-premise and/or a combination of the two deployment options with a common framework, FrontRange’s HEAT solution integrates IT best practices with voice and workflow automation. This enables service desks in organizations to easily request a service or change, automatically approve and authorize requests and plan for appropriate remediation measures. In addition, HEAT is designed to automatically deploy change requests for users, monitor the successful completion, compliance and service level agreements associated with the change and control an organization’s service portfolio to ensure enhanced service quality and customer satisfaction.