The new legislation will provide consumers with clear information and fewer surprises when they enter into cell phone and wireless services contracts by Spring 2014. It will protect wireless customers by:
- Requiring contracts to be written in plain language
- Ensuring contracts clearly outline which services come with the basic fee, and which would result in extra charges
- Requiring providers to get customer consent before amending, renewing or extending a fixed-term contract
- Enforcing a cap on cancellation fees, making it less expensive for consumers to walk away from fixed-term contracts
- Approximately eight out of 10 Ontario families have a wireless services agreement.
- The legislation includes all-inclusive pricing requirements that will, if proclaimed, inform consumers of the annual cost of a fixed-term cell phone and wireless services contract.
- Overall complaints to the federal Commissioner for Complaints for Telecommunications Services have more than tripled over the past four years.
- A survey by OpenMedia.ca compiled the opinions and complaints of 2,800 cell phone users who called for an overhaul of the cell phone market.
We are protecting
Minister of Consumer Services
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