"Since Tidemark's first moments, Tony has been closest to the problems customers are facing with legacy systems and a key contributor for identifying the ways we can provide relief," said
Rizzo started his career more than 20 years ago as "a customer of bad technology" - an unforgettable experience which taught him that for applications to be successful, they must adapt to the natural workflows of customers rather than asking customers to conform to the application. That realization fueled a relentless interest in helping customers successfully implement business performance management solutions. Rizzo began work at IMRS (later Hyperion Solutions), where he held a number of key roles in QA, product development and consulting. He then co-founded OutlookSoft, where he served as Vice President of Services leading nearly 700 successful customer implementations worldwide before transitioning his team through an acquisition by SAP. Rizzo then served as Senior Vice President at HCL Axon, where he launched a new enterprise performance management practice.
Rizzo was asked by Gheorghe to join Tidemark as a co-founder in 2009. The company spent 18 months in stealth mode with Rizzo dedicating the first six months to interviewing more than 100 companies to determine where their current enterprise environments were failing to meet their needs. Listening to the voice of the customer before ever writing one line of code helped shape Tidemark's vision for providing easy-to-use, mobile-first performance management and business analytics applications that bring every stakeholder into the planning, forecasting, and analysis process.
"Tidemark has been successful by putting customers in the driver's seat and letting them tell us where our applications need to go," said Rizzo. "As we grow into a stronger global force in the industry, I'll ensure that laser focus on customer needs is reflected in every release, every new feature, and every new capability. To serve the new breed of CFO who is accountable to the needs of business owners, we have to be accountable to the needs of that CFO. Those are our marching orders."
Tidemark's customer focus is evident in its Fall 2013 release, also announced. Tidemark has packed its Fall 2013 release with 25 new features and several new applications for managing labor and planning expenses, modeling and analyzing profitability, planning initiatives, managing IT spending, and forecasting sales. The new release also includes capabilities for process-aware modeling at "cloud scale," which allows companies to configure performance-related analytic processes that drive engagement and empowerment across their business.
"Scott combines deep technical knowledge with the ability to meet customers right where they live, and that makes him a terrific choice to lead our Customer Success group," said Rizzo. "I look forward to teaming with him as Tidemark creates products that land squarely in the bull's-eye of customer needs."
Keywords for this news article include: Tidemark, Technology, Engineering.
Our reports deliver fact-based news of research and discoveries from around the world. Copyright 2013, NewsRx LLC
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