Integrated Modules Let MSPs Manage Projects, Configuration Items from
MSPs face daunting workloads that are often made more challenging by 1) the number of people involved in a given change implementation or IT/business project, 2) communication gaps between different teams, and 3) growing task counts and dependencies. In turn, maintaining clear project oversight and providing progress updates becomes a nightmare for any MSP that relies on manual reports to manage projects. Similarly, MSPs that rely on manual processes to manage growing numbers of client resources frequently lack the visibility needed to provide the right support quickly and efficiently.
MSP projects often balance cost, time and resource considerations as well as client communications and real-time reporting, said
Mastering Project Management
The project management module in ServiceDesk Plus MSP simplifies the process of managing projects and helps in better management of the project, irrespective of its size. With this module, each project is divided into milestones, and the milestones are further divided into tasks. This hierarchical split of large projects helps in assignment of tasks to technicians and to track their activities as the project progresses.