By a News Reporter-Staff News Editor at Information Technology Newsweekly -- MaintenanceNet, Inc. announced that Schneider Electric, a global specialist in energy management, has deployed MaintenanceNet's Service360™ Auto Quote solution to improve and streamline the way it tracks, manages and transacts warranty extensions for end customers of their AC- and DC-based back-up power products in conjunction with channel partners across North America. Through Service360, Schneider Electric is also gaining new capabilities to build self-service and partner enablement into the sales cycle to further expand business opportunities while enhancing the customer experience.
Because warranty extensions are traditionally complex to manage, with thousands potentially expiring each month, Schneider Electric turned to MaintenanceNet to put in place a time- and cost-saving solution for engaging customers and delivering monthly expiration notifications via email on behalf of the originating Schneider Electric channel partner. Notifications not only alert customers to possible disruptions in service coverage should they fail to extend their warranty contracts, but also provide pricing information and a simple, "one-click" way to complete a warranty transaction online.
"Working with MaintenanceNet to deliver warranty information in an automated and digital format makes it easy for our end customers to take the desired action," said John Lee, president, Mission Critical Software and Services, Schneider Electric. "Early indications are that customers are very receptive to the notifications in this format. This initiative speaks to Schneider Electric's goal of communicating with our customers the way they want to receive information, and customers are responding with orders submitted through the 'buy now' option delivered within the notification. As a result, we're seeing warranty sales transactions, and customer satisfaction, increase rapidly."
As an important foundation to the email notification program, MaintenanceNet aggregates Schneider Electric's data on an ongoing basis to maintain the flow of new warranty information into the Service360 cloud-based platform. With standards-based data mining and management in place, and the user-friendly interface that is the hallmark of Service360, MaintenanceNet is able to help Schneider Electric and its channel partners gain clear insight into the warranty opportunities available across their customer base.
"The depth and breadth of data mining and aggregation necessary to create an automated warranty renewal platform is a huge and time-consuming challenge for our customers, but it's also the key to a successful outcome," said Shayne Skaff, president of MaintenanceNet. "At MaintenanaceNet, our expertise lies in helping customers overcome this challenge by uncovering the essential data needed to build actionable warranty information that transforms the process of reaching out to end-customers to effectively close the sale."
Keywords for this news article include: Information Technology, Information and Data Mining.
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