Interactive Intelligence recognized for its cloud communications
offering for mid-size to large contact centers and enterprises
Technology Marketing Corp’s. Cloud Computing Magazine has honored
Interactive Intelligence Group Inc. (Nasdaq: ININ) with a 2013 Cloud
Computing Excellence Award.
Interactive Intelligence, a global provider of software and services
designed to improve the customer experience, received the award for its
cloud communications offering, Interactive
Intelligence CaaS?. Interactive
Intelligence CaaS? gives mid-size to large
organizations secure and reliable access to a wide range of contact
center, unified communications, and business process automation
applications, all built on best-practices for cloud computing.
“Interactive Intelligence saw the future of the cloud several years
ago,” said TMC Group Editorial Director Erik Linask. “Its execution
speaks for itself. Last year the vendor reported an increase in
cloud-based orders of 123 percent over the previous year. Its customers
are clearly embracing the security, reliability, breadth of
functionality, and flexibility that Interactive Intelligence CaaS?offers.”
Interactive Intelligence CaaS? provides cloud-based
functionality for skills-based and multichannel routing, interactive
voice response, supervisory monitoring, call and screen recording,
reporting, predictive dialing, workforce management, post-call surveys,
real-time speech analytics, screen-pop, auto-attendant, Web chat,
presence management, conferencing, mobility, business process
automation, and more.
Interactive Intelligence expanded its cloud portfolio earlier this year
with the introduction of CaaS
Small Center?, a cloud communications solution for
organizations with between 10 and 50 contact center agents.
To learn more about Interactive Intelligence CaaS?,