Cloud-based call center workforce optimization solution Monet WFO Live honored for exceptional innovation
“Recognizing leaders in the advancement of cloud computing, TMC is proud to announce
Monet Live, Workforce Optimization in the Cloud, is a complete suite to automate workforce management, call recording, quality assurance and agent analytics. Call centers can quickly and easily optimize all aspects of their workforce with one affordable solution, resulting in better utilization of resources, better cost management and improved service levels. The system creates accurate forecasts and efficient schedules for multiple customer channels, tracks key metrics in accordance with a company’s business goals, and monitors calls for quality, training and compliance purposes, all in one integrated platform:
Monet’s cloud-based WFO platform efficiently and securely delivers web-based applications at the lowest possible cost. It focuses on rapid deployment and implementation, low operating costs, highest security for web-based deployment, and high performance and scalability.
“Monet Software has been recognized for their achievement in bringing innovation and excellence in the market while leveraging the latest technology trends to create an enriched user experience,” said
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony.
Monet Software Contact:
203-852-6800 ext. 170