In hands-on lab test,
The all-in-one IP communications software suite, Customer Interaction Center™ (CIC) 4.0, received the certification based on its features, scalability, and call-handling/processing capabilities.
“Based on our observations during the multi-day lab test, CIC 4.0 showed impressive performance results, processing about 32,000 simultaneous interactions without a hiccup,” said Miercom CEO
Miercom, which has provided independent performance testing services for the tech sector since 1988, conducted the test at the
“We simulated a failure with up to 5,000 active calls on a single, redundant server pair,” Smithers said. “The backup server came up immediately without a loss of calls demonstrating CIC’s ability to provide rock-solid business continuity.”
Of CIC’s many features, Miercom was especially impressed with Interaction Mobilizer™, the vendor’s mobile customer service development platform. “Interaction Mobilizer™ can help organizations give their customers a more efficient and consistent service experience via mobile devices – which is fast becoming a serious competitive advantage with more than one billion smartphones in use worldwide and growing at lightning speed,” Smithers said.