Computer servers hosting a key piece of Obamacare's insurance enrollment program failed Sunday, leaving federal and independent state exchanges unable to provide most services.
The data-services hub, a system that supplies tax information and other data to websites run by the U.S. and 14 states to sell medical coverage, was unavailable after a malfunction at the data center that hosts it.
The center, run by
"Our engineers have been working with HHS and other technology companies to identify and address the root cause of the issue, said
The Obama administration has been under fire since Oct.?1 for persistent problems with the computer systems assembled to help people compare and enroll in insurance plans under the Patient Protection and Affordable Care Act of 2010.
The federal site serves consumers in 36 states. Websites run by most of the 14 states that chose to build their own have run better than the federal site, although all sites rely to some extent on the data-services hub, which was built by a
A notice on the federal site Sunday warned visitors the system was down.
''We are experiencing technical difficulties and hope to have them resolved soon,'' the notice said. ''Please try again later. In a hurry? You might be able to apply faster at our Marketplace call center. Call 1-800-318-2596 to talk with one of our trained representatives about applying over the phone.''
If the website remains troubled until the beginning of December, it would cut the time given to consumers to change their health coverage to just a month. Insurers this month began sending out notices that they are canceling current plans, forcing consumers to sign up for new plans that are compliant with the law's requirements either through the exchange or, in some states, independently with insurers.
''Customers will not be able to access Remote Identity Proofing,
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