QSSI now becomes responsible for prioritizing the site's worst problems and getting them fixed.
"They've done a good job already," said
A one-sentence statement QSSI issued on Friday provided no details on how the company expects to attack issues that have delayed the ability of hundreds of thousands of Americans to get health insurance coverage.
"Working with CMS, QSSI will help monitor, assess, prioritize and manage the technical operations of healthcare.gov to enhance the consumer experience," the statement said.
People in 36 states will use the federal website to sign up for coverage because their states did not create exchanges like
Now, with technical fixes and expanded computer power in place, 90 percent of those who try to create accounts succeed, Zients said. But the ability of people to actually complete an application for health insurance remains poor.
"Performance has been volatile," Zients said. "At points it was very low, with as few as three out of 10 users getting through the application process."
Obama and Secretary of Health and Human Services
Using a construction analogy, Zients said a team of experts has produced a "punch list" of dozens of items that must be repaired or retooled for the system to function properly. QSSI will review that list and decide the order in which fixes will occur.
Zients promised that the sign-up system "will work smoothly for the vast majority of users" by the end of November.
Government officials were unable to say how much more taxpayers will pay QSSI for its new responsibilities. Slavitt told the
But a new study by Bloomberg Government, which factors in late additions to the website's contractors, puts QSSI's share at
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