LeadMaster announces the Koala Cloud Call Center, an integrated solution providing comprehensive telephony capabilities for the LeadMaster platform. LeadMaster is a leading provider of SaaS CRM solutions since 1998 and EVS, founded in 1993, is a leading provider of user-friendly, high quality VOIP phone services.
The Koala solution can be configured for inbound, outbound or both. Each inbound user gets a phone number which can be dialed directly or can be part of an answer group with calls routed through the IVR (e.g. press 1 for sales, 2 for service etc). There are a wide variety of configuration options for the answer groups including: all ring, longest idle agent, round robin, top down, agent with least talk-time, agent with fewest calls, sequentially by agent order and random. The abundance of features in the Koala solution make it a good fit for call centers large and small, as well as virtual call centers.
Koala includes many standard features typically found only in very expensive on-premise systems. Some of the standard features include detailed call reporting, screen pops, hot transfer, silent monitoring, whisper coaching, call recording and much more. For example, with whisper coaching the supervisor who is monitoring the call can speak to the agent who is placing the call and the person on the other end of the line will not hear the supervisor.
One of the key differentiators of the Koala solution is a feature called PAM. The PAM feature allows users who are placing outbound calls to click a button and leave a pre-recorded message whenever connecting with voicemail or an answering machine. This allows users to move on to the next call while the pre-recorded message is playing. For example suppose a Customer Service Rep begins calling and reached voicemail on the first three calls. With the Koala PAM feature, the rep can be dialing the fourth prospect call before the first call has finished leaving the pre-recorded message on the voicemail! The CSR can personalize the message by saying “Hello, (person's name),” then clicking the PAM button to play the pre-recorded message. This feature greatly improves productivity.
Koala is offered on a month-by-month basis, which includes the CRM and unlimited calling in the US and
LeadMaster offers a multifunction cloud-computing software solution for sales and marketing professionals. Everything you need in one easy-to-use online web-based application. You can choose to implement an end-to-end
LeadMaster’s on-demand customizable
The LeadMaster sales lead management CRM solution is intuitive and easy to use, providing real-time lead capture, lead distribution, lead tracking, lead nurturing, custom reporting and email marketing. LeadMaster makes it easy to qualify and convert leads from virtually any source - landing page, email, call center, webinar, sales lead suppliers and more.
The LeadMaster sales lead management CRM product is straightforward and easy to learn yet has robust features like workflow automation, round-robin lead distribution, mobile access, CRM analytics and Outlook integration.
LeadMaster products and services are available through a global network of value-added resellers, consultants and system integrators.
We design automated dialing software and we own and operate ZoomCalls VoIP Phone Service. We also design and manufacture computer telephony hardware called Speedy Dialer, plus we buy and sell
EVS is a member of the
Our goals are to provide user-friendly software, high quality hardware, friendly and competent support service, and low prices.
Read the full story at http://www.prweb.com/releases/2013/10/prweb11249124.htm
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