"The energy surrounding our LabTech ServicePlus program is very exciting, and we can't wait to introduce it to our partners," said
The LabTech ServicePlus program offers VIP expertise on demand by providing partners with a dedicated, certified LabTech Technical Administrator (LTA) who proactively monitors, maintains, analyzes and customizes the LabTech platform while offering the fastest possible resolution to partners' incidents. The dedicated LTA provides not only the highest level of service, but also the technical expertise to ensure partners are deriving the most value out of their LabTech investment.
LabTech ServicePlus benefits include:
• Increased service efficiency through a single point of contact: the dedicated LTA• Faster incident resolution with an expedited Service Level Agreement (SLA); requests are handled by high level engineers in an escalated manner• Optimized LabTech performance through proactive, remote monitoring and remediation, as well as weekly server health reports• Expert LabTech assistance with script and monitor creation, user and plug-in configurations, MySQL maintenance and more• Simplified transitions with managed LabTech upgrades and new releases• Detailed system recommendations based upon LabTech server, user and application audits• Customized consulting that goes beyond standard best practices to tailor LabTech to partners' unique and specific business needs• Scheduled planning and review meetings with the LTA to ensure continuous communication and focus on goals
The LabTech ServicePlus program offers three support options beyond standard, including Basic, Premium, and Ultimate levels, to meet partners' unique business needs. The program also offers a la carte services including user configuration, plug-in configuration, SNMP template creation, monitor creation, script creation, LabTech user and security audit reporting, best practice analysis, hardware and sizing review and LabTech onboarding review and configuration.
For more information about LabTech ServicePlus, please contact firstname.lastname@example.org, call 877.522.8323 or visit www.labtechsoftware.com/serviceplus.php.
Jessica Boardman Greenoughfor LabTech Softwarejboardman@greenoughcom.com 617.275.6514