"If a crossing is going to be cancelled or delayed, or a craft is having technical issues, we automatically send a text to the customer informing them of the issues and operational changes. The use of SMS allows us to reach customers when they are mobile so we are encouraging our customers to sign up to the service as much as we can," explained
"We chose M:Science as it was attractive for cost reasons, the amount per text credits, and the SMS Web Service offering could be easily integrated into our website," said Robson. "The product also provides inbound messaging allowing us to offer the obligatory STOP facility for customers wishing to opt out of the SMS notification service."
Utilising the simplicity of SMS Web Service,
"We find the SMS solution very easy to use and we are really happy with the service. We have had no real problems at all. It's a perfect solution for us," said Robson. "We receive an automatic email when we are running low on credits, which is really handy as we don't have to keep an eye on it, and M:Science is also extremely accommodating and flexible regarding credits and payment - occasionally providing us with emergency credits if we suddenly have bad weather and we need the text messages urgently."
Established in 1965,
Established in 2002, M:Science is one of the pioneers of corporate two-way text messaging services. It has harnessed the power of SMS into a range of powerful and highly secure server and web based products giving customers the flexibility to deploy text messaging capabilities to their applications, systems and websites.
The company's foundations are deep rooted, having evolved from Intelliware Systems' simple plug-in, which was launched in 1999, through its SMS Gateway and Orbis SMS Server in 2001, to the range of products available today. The company, a division of
Communications Officer - M:Science
Tel: 01202 241120
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