Field Service Survey Highlights Efficiency and Productivity as
The study was comprised of organizations where field service is a core component of the company’s business, with more than half of the companies employing greater than 50 field workers in their company. Of those surveyed, 68 percent said their technicians respond to at least three service calls a day. Additionally, the most common business process that the field workers were responsible for completing was time reporting, as indicated by 39 percent of respondents. Only 11 percent reported that custom processes, unique to the organization, were the most common.
While 43 percent of respondents reported an average work order value above
According to the survey, efficiency ranked as the most common area of concern, with 58 percent of participants reporting the need to improve efficiency of their field process and field workers as one of their top three greatest concerns. Productivity of the field workers was a close second with 53 percent. However, many field service businesses are incorporating mobile technologies into their daily operations, with 61 percent reporting that their field service workers are currently using smartphones or tablets as a part of delivering service to their customers.
“The survey offered great insight into the key challenges service companies face as part of their daily operations and further confirmed business owners are looking for ways to improve the efficiency of their field processes and workers,” said FieldAware Chief Marketing Officer
FieldAware is the leading provider of field service management solutions for small and medium businesses. The company’s powerful and flexible system enables field service companies to transform their business by streamlining the service scheduling process, increasing field worker productivity, generating lead opportunities in the field, accelerating invoicing, and improving customer satisfaction. The FieldAware system offers rich customization of fields and an easy-to-use interface. FieldAware’s
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