By a News Reporter-Staff News Editor at Journal of Engineering -- PagerDuty, the leading IT incident tracking and on-call management system, announced its integration with Zenoss Service Dynamics, a leading commercial and open-source unified IT monitoring solution used by enterprise IT management for legacy, virtual and cloud monitoring. The combined solution provides users with reliable IT resource monitoring, including effective alerting, on-call scheduling and incident tracking across communication channels so users are able to take immediate action and solve incidents quicker.
Cascadeo Corporation, provider of network and systems engineering and IT services, relies on PagerDuty and Zenoss to help monitor and manage alerts for its 24x7x365 network operations center (NOC). With dependable monitoring and alerts from PagerDuty and Zenoss, Cascadeo is able to successfully resolve IT issues as quickly as possible to maintain ongoing operations, resource management and application hosting, while also engineering complex networks and systems, for its customers around the world.
"The PagerDuty ZenPack greatly simplifies escalating events and allows our NOC team to become much more efficient," said Chris Reimer, principal, Cascadeo.
Zenoss delivers IT resource monitoring to all parts of an organization's IT infrastructure - physical, virtual, or in the cloud - and is extensible by anyone through a plug-in architecture. PagerDuty aggregates errors from all IT monitoring tools and extends the functionality and reliability of Zenoss by providing on-call scheduling, alerts and incident tracking through the PagerDuty API. When an event is triggered within Zenoss 4, the incident will instantly notify PagerDuty. PagerDuty will then alert the designated user about the incident. With PagerDuty alerts now available to Zenoss users via email, phone, SMS and mobile push, users will reliably receive every alert wherever they are across the globe.
"This integration with PagerDuty enhances our ability to respond to alerts, making it possible for IT issues to be addressed even faster and more reliably," said Alan Conley, CTO, Zenoss. "The Zenoss SaaS group has been using PagerDuty for more than a year, so we have first-hand experience with the benefits of receiving notifications for critical issues in real-time. We're pleased that this new ZenPack extends these benefits to our customers."
"Zenoss is a market leading industry tool used by hundreds of our customers. Aggregating alerts from Zenoss to PagerDuty will help these organizations monitor and manage incidents in the most reliable, timely and centralized way," said Alex Solomon, co-founder and CEO, PagerDuty. "With this integration users can resolve issues even faster by taking advantage of flexible on-call scheduling and customizable alerts that reach the right users wherever they are." How it Works PagerDuty users may set up the integration immediately, and alerts are customizable within Zenoss. For more information on how to set up Zenoss through PagerDuty, visit www.pagerduty.com/zenoss or email firstname.lastname@example.org. Supporting Resources PagerDuty and Zenoss How To Integrate Zenoss 4 with PagerDuty How To Integrate Zenoss 3 with PagerDuty PagerDuty Blog Twitter: @PagerDuty LinkedIn YouTube About PagerDuty PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible. PagerDuty integrates with all IT infrastructure monitoring tools -- such as Splunk, New Relic, Nagios, Zenoss and others -- and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Baseline Ventures, Ignition Partners and others. For more information, visit: http://www.pagerduty.com.
Keywords for this news article include: PagerDuty, Engineering.
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