New Offering Helps Teams Deliver High-Quality, Reliable IT Support
JIRA Service Desk integrates directly with JIRA, the company’s issue management software used by more than 22,000 teams worldwide. Recent surveys indicate that up to 40 percent of customers were already extending and configuring JIRA as a service desk, relying on JIRA's strong workflow and tracking abilities. JIRA Service Desk adds specific service desk capabilities including advanced SLA management, customizable team queues, real-time reports and analytics and a new end user experience for creating and managing service requests. The result is a simple, modern, flexible service desk experience for both agents and end users to improve operational efficiency, increase collaboration among various teams and drive business performance through reduced downtime.
JIRA Service Desk is available starting today as a hosted solution through
"Customer demand for a service desk solution built on JIRA has been strong and growing, so we're excited to introduce a new experience for both agents and end users," said