Oaisys, a company focused on business call recording and contact center management solutions, announced version 7.4 of its Talkument and Tracer call recording software applications, now featuring enhanced integration capabilities with business communications platforms from According to a release, version 7.4 also includes new feature functionality to support cloud services.
Engineered to support virtualized deployments and compatible with IP business telephone systems and SIP-based communications services, including those from
Version 7.4 of the Oaisys solutions delivers key enhancements for platforms offered by business communications solutions providers
"The collaborative relationships we have forged with our strategic technology partners enable OAISYS to build advanced integrated voice documentation and quality monitoring applications that enhance business communications across the user organizations," said
Specific interoperability and performance enhancements available in version 7.4, as described by Oaisys, include:
-Avaya IP Office: OAISYS Talkument and Tracer 7.4 now support the capture of call data via a real-time event stream provided by the Avaya DevLink Pro programming interface in a station-side recording configuration. This integration delivers a full set of call information to support the starting and stopping of recording; assignment of access permissions; call search and retrieval; and triggering of workflow actions such as live call monitoring.
-Mitel Secure Recording Connector (SRC): The Mitel SRC facilitates the secure recording of Mitel encrypted voice streams by third-party call recording equipment. OAISYS Talkument and Tracer 7.4 solutions now support both available configuration options for integrating with the Mitel SRC, Direct Call Recording and Indirect Call Recording. Indirect Call Recording, new in version 7.4, utilizes a single, centralized SRC, which can enable reduced bandwidth utilization, enhanced network flexibility and more cost- efficient resiliency of recorded devices.
-ShoreTel Telephony Application Programming Interface (TAPI): ShoreTel TAPI technology enables integration of OAISYS recording solutions with the
An exclusive service provider edition of version 7.4 delivers special capabilities designed for companies offering cloud business communications services. A key feature delivered in the 7.4 service provider edition is Oaisys Multi-Instance support, which enables accelerated deployment of Oaisys call recording solutions to multiple customers via a shared infrastructure, including computing and storage resources. Also included in the 7.4 service provider edition is the capability for users to customize branding of the OAISYS user interface, allowing a provider's services to be uniquely presented as an all-in-one solution within a single brand.
"Organizations are increasingly adopting cloud-based solutions to support their business operations, and OAISYS is committed to meeting this growing demand from customers and creating new opportunities for its partners. We will continue to make R&D investments to deliver innovative call recording solutions ideally suited for this expanding market," said Spencer.
Oaisys is a Technology Partner in the Avaya DevConnect program, a Gold Preferred Member of the
Tracer is a call recording solution for contact centers.
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Oaisys, a company focused on business call recording and contact center management solutions, announced version 7.4 of its Talkument and Tracer call recording software applications, now featuring enhanced integration capabilities with business communications platforms from
According to a release, version 7.4 also includes new feature functionality to support cloud services.