As more consumers do their banking on smartphones, Citizens Bank
suggests mobile security guidance as part of its Citizens Helping
Citizens Teach Money Management programUse the passcode lock on your smartphone and other devices.
This will make it more difficult for thieves to access your
information if your device is lost or stolen.
Log out completely when you finish a mobile banking session.
Protect your phone from viruses and malicious software, or
malware, just like you do for your computer by installing mobile
Use caution when downloading apps. Only download apps from the
official stores - App StoreSM and Google PlayTM
Store. Third party stores may make it possible for malicious software,
worms and viruses to be downloaded. And, beware of apps that ask for
Download the updates for your phone and mobile apps as soon as
they become available. You may also enable automatic app updates on
your device to ensure timely acceptance.
Avoid storing sensitive information like passwords or a social
security number on your mobile device.
Be aware of shoulder surfers. The most basic form of
information theft is observation. Be aware of your surroundings
especially when you’re entering sensitive information.
Wipe your mobile device before you donate, sell or trade it
using specialized software or using the manufacturer’s recommended
technique. Some software allows you to wipe your device remotely if it
is lost or stolen.
Report any suspected fraud to your bank immediately.
PROVIDENCE, R.I.--(BUSINESS WIRE)--
In recognition of National Cyber Security Awareness Month and with more
and more consumers doing their banking and other business on web-enabled
mobile devices, Citizens Bank is encouraging its customers to protect
their information on mobile devices as carefully as they do on computers.
According to a 2013 report by the Federal Reserve, 87 percent of the
U.S. population now has a mobile phone and 52 percent have smartphones.
Of those mobile phone users, 28 percent have used their phones to
perform banking transactions in the past 12 months. According to the
American Bankers Association, the number of attacks on mobile devices
also is growing.
“Mobile devices are making everyday tasks like banking simpler and
easier, and this rise in popularity is making the mobile space more
attractive to cyber-criminals,” said Jerry Sargent, President, Citizens
Bank and RBS Citizens, Massachusetts. “The precautions that consumers
are accustomed to taking on their computers also should be applied to
mobile devices. Any device used to connect to the Internet is
potentially at risk, so we urge users to follow these basic safety
measures to keep their information safe.”
Consumers can protect the data on their mobile devices by following
American Bankers Association guidance like: