SANTA CLARA, CA -- (Marketwired) -- 10/17/13 --
•The Hitachi Data Systems Community Offers Customers Open Innovation and Direct Access to Hitachi Executives •Enhanced Global Accounts and Systems Integrators Program Uses Community to Foster Deeper, Meaningful Collaboration with Customers and Partners
Hitachi Data Systems Corporation, a wholly owned subsidiary of Hitachi, Ltd. (TSE: 6501), today announces the launch of the Hitachi Data Systems (HDS) Community, an online social platform powered by Jive Software. The HDS Community enables customers, prospects, partners and employees to openly collaborate to innovate with HDS solutions. It is designed to offer businesses all around the world a new way of working, allowing them to learn, share and develop their information solutions with HDS executives in a secure and engaging environment.
The new HDS Community enables members to make faster, more informed decisions based on conversations and access to resources. These resources are on topics such as training, implementation of HDS solutions, dealing with unstructured data, and compliance. Members are motivated to participate through rewards and recognition, enabled through Jive Gamification, which rewards users for high value behaviors such as asking and answering questions, and downloading and sharing content.
Nick Howe, vice president, HDS Academy, Hitachi Data Systems, which provides training courses leading to HDS certification, says, "As our business has evolved in the information solutions space, the HDS Community offers a new line of communication with the range of customers, prospects and partners we now work with. It means we can be more open about innovation in our business, allowing people direct access to our operations and the opportunity to give their views on R&D. Their problems can also be discussed and solved much faster than before through crowdsourcing -- a process that used to take weeks and months. We think this mode of communication is the future and we invite all those who work with HDS to join and get involved."
A key area within the HDS Community is the Innovation Center, a place where HDS customers can gain direct access to the HDS R&D organization. Office Hours is an initiative regularly hosted in the community by Michael Hay, vice president of product planning at HDS. In Office Hours, customers can interact with Hay, understand the company's roadmap, and take part in the shaping of new ideas.
Adam Mertz, senior director of product marketing, Jive, says, "Early on, Hitachi Data Systems recognized the power of social business strategies to transform the way they work with colleagues across the organization. We're excited to play a role in the new HDS community and see their global customers and partners harness the benefits of a robust community."