Award received for deploying the Bay Bridge Decisions™
solution to increase employee efficiencies, while enhancing the customer
FRHI uses Bay Bridge Decisions™ to give it long-term forecasting, budgeting and capacity planning capabilities.
“Bay Bridge Decisions™ has helped our centre maximize day-to-day colleague activity and engagement, while maintaining superior guest services by giving us a longer term view of staffing and budgeting needs,” said FRHI’s Workforce Planning Manager
Bay Bridge Decisions™ has also helped FRHI improve its recruitment strategy. “We usually interview 20 or more candidates for every individual we hire,” Andrew said. “The Bay Bridge Decisions™ software suitehelps us identify how many new hires we may need now and in the future, and that has enabled us to more effectively manage costs associated with acquiring new colleagues.”
The ContactNB Awards of Excellence were designed to recognize the achievements of contact centres in the
“With more than 200 contact centres eligible for these Excellence Awards, we count it as a huge success to be named a winner,” Andrew said.
FRHI also won a ContactNB Award of Excellence in the category of community involvement, which is given to the contact centre that best demonstrates outstanding voluntary contributions to the citizens of
To learn more about the ContactNB Awards of Excellence, visit http://contactnb.ca/2013ae_home.htm.