London, UK -- ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimisation solutions for the service industry, yesterday announced it has been positioned in the Leaders Quadrant of Gartner's 2013 Magic Quadrant for Field Service Management. This is the third consecutive year that ClickSoftware has been named a Leader based on Gartner's criteria including the ability to execute and the completeness of the vision.
According to Gartner, Field Service Management Magic Quadrant vendors "have demonstrated their ability to provide licensed, SaaS or multiple delivery options that support field service for enterprise customers across a range of industries."1
Noting Gartner's assessment that the "field service management market continues to splinter between vendors that offer specialty capabilities and those that deliver broader field service suites,"2 ClickSoftware, pioneering the concept of service chain optimisation for service businesses of any size, offers a broad range of solutions. Its enterprise mobility offering appears independently in Gartner's Magic Quadrant for Mobile Application Development Platforms.
Dr. Moshe BenBassat, ClickSoftware's Founder and CEO states, "We believe having a mobile solution that is robust enough to standalone, versus an extension off of other field service management applications, is indicative of our depth which supports the needs of an entire field service organisation. This prevents the need to continually develop a patchwork of capabilities to support organisations as the market needs evolve."
The company's cloud-based optimisation solutions continue to be adopted by mid-market and large enterprise customers like Ledcor. Overall, the number of ClickSoftware's new cloud-based customers in the first nine months of 2013 increased by 100 percent compared to the same period last year. Meanwhile, ClickSoftware continues to increase their relative market share in industries such as utility, healthcare and government who are slower to adopt the cloud because of its flexibility to provide an on-premise solution.
ClickSoftware exemplifies Gartner's "Nexus of Forces," which the firm describes as "the convergence and mutual reinforcement of social, mobility, cloud and information patterns that drive new business scenarios."3 Its solutions integrate mobile, social, optimisation and artificial intelligence technologies to drive business value by improving customer service and field workforce efficiency. "One of the keys to rapid deployment for ClickSoftware for any industry is that our collaborative capabilities, and our use of predictive analytics to enable context aware recommendations for mobile users, is built into our service optimisation platform and thus available to all of our products including shift planning, scheduling and mobility," added Dr. BenBassat.