Emirates NBD is known for taking on new technologies ahead of most other banks. We'd been long considering how to make a low-risk entry into the cloud and decided to start with our incentive compensation system for our 2000 sales staff. It was our first foray into the cloud, and we believe we are the first bank to put any of its business processes into a public cloud.
For our purposes it didn't make sense to construct an in-house private cloud. We would think again if we were dealing with very sensitive customer data. But here was a clear case for simply paying a subscription fee to
Is it really that much cheaper than a standard on-premise system? Yes, and it's a big yes. We pay per year per user which is a lot lower than on-premise application license costs (the per-day cost is less than the price of a coffee).There is zero hardware purchases and infrastructure manpower cost involved. Initial
We paid a one-off implementation cost to cover configuration, training and testing.
Moreover, adding more users couldn't be easier. When we are ready to add more users, we can send an e-mail to
Once the implementation was complete we had a comprehensive list of what we learnt, from which a check-list will be drawn up for our next project. We learnt that we didn't know what we didn't know. A cloud implementation is nothing like an on-premise implementation and we discovered most of the differences as we implemented. We also learnt that the users of the software should be involved in the process from the beginning. At Emirates NBD, we have a very sophisticated compensation programme for our sales staff and we are very proud of it. It's called Exceed, and in the next few weeks you will learn more from our Exceed leader on CPIfinancial.net. But for now, I have to stress that by making incentive compensation available on the cloud, we've not only changed the technology, but we've changed the business as well. When a Sales Manager can draw a report that tells him what's happening NOW with his team, his business thinking will change and he will manage his staff differently from when decisions were made based on a monthly report. This technology most definitely does not lie exclusively in the hands of the IT department but with the business as well. We learnt that we had to have a project team consisting of the business architects, the business users, business managers and IT staff to focus exclusively on this implementation. And we demanded that from
You could answer that with the fact that there was no need to pull in any of the usual technical staff to deploy the system. We have a very large and advanced infrastructure and it requires considerable interaction between multiple teams to deploy new applications. All that has gone – it's
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