Go-Live Activation Services are an important component of Encore’s full spectrum of HIT advisory, implementation, analytics and performance improvement services. Successful physician involvement and system adoption is crucial during this stage of EHR implementation, since it establishes a strong foundation for performance improvement as health systems shift from paper-based to digital EHR systems. It also reinforces physician workflows, efficiently capturing clean data for quality reporting and many other analytical needs that are required to meet an increasing number of federal- and state-government regulatory reporting requirements.
“At go-live, there is a lot at stake. As providers implement complex clinical applications, system adoption can pose a major challenge, especially with physicians,” wrote KLAS in their report’s introduction.2 Focusing on Encore specifically, KLAS said, “Encore is top-ranked of all the firms in this study: they delivered with strong physician consultants, an ability to scale up with a deep consultant pool, and experience running command centers.”3
The study said providers cited prior relationships and experience with Encore as a major reason behind their selection of the company for their go-live engagements. Others also mentioned the strengths of Encore’s resources in clinical and application (both Cerner and Epic) knowledge as well as its market reputation. In addition, one of the larger health systems surveyed for the study said they trusted Encore to handle their sizable go-live engagement, noting that “there are few companies that can handle the size of the project that we had. Encore is the only one that we confidently felt could handle our project.”4
“We’re delighted to have earned this high recognition from our clients and from KLAS for Encore’s Go-Live Activation Services, which we’re proud to say provide the full spectrum of resources leading up to and beyond our clients’ go-lives, delivering comprehensive support to all end-users,” said
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