Award-winning technology leader in cloud computing and Applications
on Demand offers custom application development integration with
clients’ enterprise applications
As more and more organizations are moving towards a mobile workforce, the need to have your applications easily accessible on your mobile device is critical to today’s working environment. The ability to access tools that improve communication, collaboration, and productivity among employees, customers and suppliers is therefore becoming increasingly vital.
With the launch of iCore’s custom application development integration service, the company is taking application on demand a step further. By allowing their clients to customize and tailor their applications to their needs while eliminating upfront capital costs associated with licensing and platform build out, such as API’s for your financial, CRM, HR and other vertical systems, iCore is building additional value, allowing clients to tailor views to what is important to each individual.
Recently, iCore integrated their communication services with the JobDiva SaaS platform, a hosted ERP platform for the Staffing & Recruitment Industry. This integrated application increases efficiency and management of inbound and outbound calling. iCore has also developed a customized application that integrates with a user’s call events and their profile, allowing statuses to show whether the person you are trying to connect with is ‘on the phone’ or ‘away.’ This is a function that is integrated with a user’s buddy list and can receive these status updates. Additionally, an example of a more sophisticated integration, iCore is developing a custom application, displaying call center data/statistics in a wallboard –style user interface. This modular wallboard interface will organize, group, and display real-time and interval-reported statistics from iCore’s ACD, as well as include call center and agent statistics. As a result, this wallboard tool will drive increased visibility for customer-specific information and data through its robust integration platform and value-added capabilities.