Gitex is widely considered the top show for the ICT (information communications technology) industry in the
Speech analytics technology plays a major role, allowing fast and accurate data mining of both voice and text communications by phone, email or messaging. As a result, neo enables the conversion of unstructured information into valuable business data for real-time decision-making for the entire enterprise.
Speech analytics also makes the ASC recording solution a powerful compliance tool and is particularly effective in helping companies verify transactions and meet regulations promulgated by
Other WFO components such as e-Learning provide customized instruction to agents; workforce management improves staff allocation; and a customer feedback module complements supervisor evaluations.
ASC is a worldwide leading software company with innovative solutions to record, analyze and evaluate communications. All multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed. The content of communications becomes transparent, critical information is generated and market trends are revealed, providing real-time business intelligence for immediate management action.
ASC solutions make customer experience measurable. Specific actions can be taken to significantly improve customer retention, increasing corporate revenue and creating sustained loyal customers. Thus, ASC's clients are always one step ahead of the competition.
ASC also offers its entire suite as a Cloud solution. Therefore, customers have the choice to retrieve Software as a Service, on demand and always up-to-date, without any risk or pre-investment, and in the most flexible manner.
With subsidiaries in the
For more information, contact:
ASC telecom AG o Seibelstrasse 2 - 4 o 63768 Hoesbach o
Phone: +49 6021 5001-264
Fax: +49 6021 5001-310
E-mail: firstname.lastname@example.org Internet: www.asctelecom.com
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