News Column

Heavy Demand Slows Obamacare Website

October 1, 2013

Tim Darragh, The Morning Call

Oct. 01--Sections of the federal government's main Obamacare web site are down.

Heavy Internet traffic and system problems were evident as Americans log on to begin comparing the law's multiple insurance plans. Delays were the norm as the insurance plan marketplaces went public.

At mid-morning, for instance, an online chat page for users seeking information about Pennsylvania plans says:

"Sorry, Health Insurance Marketplace Live Chat isn't available right now. We apologize for the inconvenience. Please try again later, or call our Customer Service Center at 1-800-318-2596. We look forward to helping you."

Some consumers attempting to log on were met with another error message: "We have a lot of visitors on our site right now and we're working to make your experience here better. Please wait here until we send you to the log-in page. Thank you for your patience!"

That wasn't the end of the problems, The Chicago Tribune reported. Once logging into the exchange, a list of required security questions were left blank, and an attempt to reload the page was met with another error message: "The system is down at the moment. We're working to resolve the issue as soon as possible. Please try again later."

People without health insurance have months to shop for coverage, which starts Jan. 1. Federal officials have acknowledged system glitches and vowed to fix them as quickly as possible.

People seeking insurance under Obamacare can get information and sign up online, over the phone, via mail or in person at designated offices.


(c)2013 The Morning Call (Allentown, Pa.)

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Distributed by MCT Information Services

Original headline: Obamacare Website Experiencing Delays

Source: (c)2013 The Morning Call (Allentown, Pa.)

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