MEXICO CITY -- (Marketwire) -- 01/09/13 -- Arkadin, one of the world's largest and fastest growing collaboration service providers, announced today the opening of its operations in Mexico City. Businesses of all sizes in Mexico now have access to its full suite of award-winning audio and web conferencing services and local customer service and support teams. Arkadin is the first major service provider to establish local operations in Mexico.
"We're extremely excited about the opportunity to service businesses in Mexico," says Thomas Valantin, Arkadin's Managing Director of Latin America. "Mexico is the world's 14th largest economy with many fast growing SMBs and a huge concentration of multi-nationals who need to collaborate locally and globally with partners, customers and remote employees. Our complete range of audio and web collaboration offerings equips these businesses to succeed in a 24/7 business environment where sharing and collective intelligence are key drivers for success."
Mexico Primed for Conferencing Growth
Leading analysts predict strong demand for conferencing in Mexico. In its 2012 Latin America Audio & Web Conferencing Service Market & Forecast, Wainhouse Research estimates web conferencing revenue in Mexico to grow approximately 45% between 2011 and 2013, with audio conferencing minutes to increase approx. 73% during the same period. The demand is being fueled by an economy that requires businesses to collaborate more to compete in an increasingly mobile and flattened global business economy. Business travel challenges from limited airline options and sporadic violence are also cited as significant drivers for the growth of conferencing services in the country.
Complete Conferencing and Collaboration Solutions
Arkadin's award-winning suite of audio and web conferencing services includes:
•Arkadin®Anytime - Easy, affordable, reservationless audio conferencing for up to 100 participants •Arkadin® Express - Instant audio and web conferencing for up to 50 people, ideal for SMBs •Arkadin®Anywhere - Simple, secure web conferencing with an intuitive interface and desktop sharing •Arkadin®Event - Pre-packaged and customized audio and web conferencing, perfect for high-profile events requiring multi-media content • Cisco WebEx provided by Arkadin® - Complete full featured audio and web conferencing solution for strategic collaboration geared to enterprises
Local Service-Driven Approach is Key Differentiator
Arkadin brings its local service-driven DNA to its Mexico City operations to ensure excellent customer experiences.
"Our business is founded on the principle that no one understands local customer needs better than support teams that live in the same country and speak the same language," continued Mr. Valantin. "Today we are the most global and local of service providers. Our Mexico City office includes local sales, customer service and support teams for an enterprise level of service with the personalized attention of a local provider who understands the cultural influences."
Region Primed for Additional Expansion
In addition to Mexico, Arkadin has recently established operations in Sao Paulo to service customers in Brazil. Chile, Colombia and Argentina are intended for later this year.
Founded in 2001, Arkadin is one of the largest and fastest growing collaboration service providers in the world. With a vision rooted in the belief that progress emerges from people's desire to share, Arkadin offers a complete range of remote audio, web, video conferencing and Unified Communications solutions. The services are delivered in the SaaS model for fast, scalable deployments and a high ROI. Its global network of 51 operating centres in 30 countries has dedicated local-language support teams to service its 26,000 customers. www.arkadin.com/mx
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