IRVINE, CA -- (Marketwire) -- 01/24/13 -- Alorica, (www.alorica.com), a leading provider of customer management outsourcing solutions, today announced that it has been identified by Gartner, Inc. in the Magic Quadrant for Customer Management Contact Center BPO Worldwide. This is the second consecutive year Alorica has been evaluated the magic quadrant this time being placed on the visionaries quadrant for 2012.
Gartner's 2012 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing services evaluates a vibrant provider landscape. Sourcing managers need to know that the providers are fast changing due to evolving technology and customer needs in an uncertain economic climate.
"Once again, Alorica has been recognized by Gartner on the Magic Quadrant for Customer Management Services," said Amit Shankardass, Chief Marketing Officer for Alorica. "This is a great honor for the company. Alorica continues to focus on creating opportunities for our clients, our employees and in the communities we serve." Alorica was one of 18 companies worldwide listed on the Magic Quadrant for Gartner Inc.
Customer Management contact center BPO service providers considered for this Magic Quadrant would have a blend of the following:
•CM contact center BPO business expertise, organizational expertise, and industry expertise •Multi-CM vendor/product expertise and technical expertise •CM contact center BPO program and project management expertise •Ability for innovation •Capabilities to deliver CM contact center BPO services through onshore, near-shore or offshore (global delivery) service delivery model •Multi-channel capabilities - Ability to not only provide services on the voice channel, but also provide services across Web self-service, email response, Web chat and IVR self-service
"Our innovative and results-oriented solutions that improve the customer experience are precisely the reasons why we believe we are defined as a visionary in our industry. The capability of our Alorica Analytics tool and our unique AloriCares program are examples of our inventive solutions that enable our clients to be leaders in their industry," added Shankardass.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Alorica is a leading provider of customer management outsourcing solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, to logistics and fulfillment, Alorica offers a seamless customer experience across all service channels. Alorica's award-winning Business Process Outsourcing services span both the Business-to-Consumer (B2C) and Business-to-Business (B2B) sectors across all industries for Fortune 1000 companies. Headquartered in Irvine, California with over 20,000 employees in 40 domestic, near shore, and offshore customer management centers, Alorica offers the proven industry experience and know-how to provide a total customer management solution. For more information, please visit www.alorica.com.
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