PLANO, TX -- (Marketwire) -- 01/16/13 -- Expert Global Solutions (EGS), a leader in Customer Relationship Management and Accounts Receivable Management services, today announced that it has been positioned as an industry leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO, Worldwide. The evaluation was announced on December 27, 2012 and is based on several criteria making up EGS's completeness of vision and its ability to execute on behalf of its clients.
EGS serves the Customer Relationship Management (CRM) marketplace through its APAC Customer Service brand. EGS-APAC was evaluated and recognized by Gartner as an industry leader based on evaluation of its processes across the CRM spectrum in the areas of: customer selection, customer acquisition, customer retention, and customer extension. These capabilities were evaluated across all customer touchpoints, including: telephony (including voice and IVR), self-service, e-mail response management, web chat, and knowledge management for web-based self-service.
Commenting on the industry leadership recognition by Gartner, Ron Rittenmeyer, Chairman, CEO, and President, EGS, stated, "We are honored to be positioned as a leader in Gartner's Customer Management Magic Quadrant. We believe this positioning is a testament to our client engagement model, the quality of our service delivery teams, and our focus on delivering value for our clients at every stage of the customer experience. We appreciate Gartner's recognition and its mission to deliver insights necessary for their clients to make the right decisions, every day."
EGS clients include 70% of the US Fortune 100 Companies. EGS provides service to clients throughout the entire customer lifecycle across all major vertical industries. EGS delivers these services with over 43,000 employees spanning 5 continents, with over 100 contact centers and hundreds of work at home agents.
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Expert Global Solutions, Inc. is the holding company for APAC Customer Services, Inc. and NCO Financial Systems, Inc. EGS, through its APAC and NCO company brands, is a leader in addressing the needs of its customers as a fully scaled and global partner serving all aspects of the Customer Relationship Management and Accounts Receivables Management lifecycle. EGS is an equal opportunity employer. For more information, visit EGS's website: www.egscorp.com.
APAC Customer Services, Inc. is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services' clients include some of the most recognized brands in the world across all major market verticals. APAC operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia. APAC provides end-to-end, multi-channel customer lifecycle support across the world. APAC Customer Services, Inc. is an equal opportunity employer. For more information, visit APAC's website at www.apaccustomerservices.com.
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