News Column

Pre-ordered iPhones Are Slow to Arrive

Sept. 27, 2012

Ariel Barkhurst, Sun Sentinel

iPhone 5

Will Purcell, of Fort Lauderdale, Fla., still doesn't have the iPhone 5 he pre-ordered nearly two weeks ago. Then, he was confident he would be among the first to get Apple's latest gadget without standing in line for hours.

It was supposed to come last Friday. It didn't.

The hundreds who stood in line for hours -- and in some cases days -- in front of brick-and-mortar stores were luckier, walking out the door with the coveted prize.

"I was upset," said Purcell, who ordered the much-anticpated version of the popular phone from Apple directly. "The pre-sale is supposed to be a way to get it on the first day without standing in line."

He is not alone in his frustration. Many pre-orders placed as early as Sept. 14, the first day the orders could be placed, haven't been filled for customers in South Florida and nationwide.

The delay comes in part from the fact that so many customers pre-ordered their phones. The device sold 2 million copies in the first 24 hours it was available for pre-sale, the highest number in Apple history.

It doesn't matter which company customers ordered through, either. People who ordered through AT&T, Sprint or Verizon, who ordered from Apple itself, and who ordered from the likes of Walmart or Best Buy are all in the same boat.

The companies all say to call the cell phone service provider or store you ordered with and ask for a shipping date.

Some people get shipping dates, though they are sometimes in mid- to late-October, but other people can't get shipping dates yet, either.

The three cellphone providers, Best Buy and Walmart offer the option of canceling a pre-ordered phone that hasn't shipped yet if you call the company or store.

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