As consumers grow accustomed to ever-more sophisticated
cellphones and computers, they are demanding the same level of
performance from similar equipment in their cars and trucks,
analysts say.
"Almost no manufacturer has solved that riddle yet," said David
Sargent, head of auto research for J.D. Power. "It's a collective
learning experience that the industry is going through."
All auto companies are finding that consumers are increasingly
touchy about the performance of their in-car technology. Problems
with electronic equipment increased 8 percent from last year and now
represent the single biggest area of dissatisfaction with new
models. While complaints in other categories have decreased 24
percent since 2006, problems with electronics have grown 45 percent
in the same time period.
"Maybe that shouldn't be too much of a surprise," said Jessica
Caldwell, an analyst with the auto-research site Edmunds.com.
"There's a natural learning curve for these drivers to get adjusted
to these new features."
Most of the complaints about technology came from younger
consumers, Sargent said. That is because car buyers who are 35 and
younger have the greatest expectations for new electronic systems
and use them the most.
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News Column
Young Consumers Want Smarter In-car Technology
July 6, 2012
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Source: (C) 2012 The Virginian-Pilot and The Ledger-Star, Norfolk, VA. via ProQuest Information and Learning Company; All Rights Reserved
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