IRVINE, CA -- (Marketwire) -- 07/31/12 -- Toshiba America Information Systems Inc., Telecommunication Systems Division (Toshiba) -- www.telecom.toshiba.com, today announced that its Call Manager for IPedge® unified communications system has been named the winner of a 2012 TMC IP Contact Center Pioneer Award from Customer Interaction Solutions magazine. Winners of the IP Contact Center Technology Pioneer Award are featured in the July 2012 issue of Customer Interaction Solutions magazine.
"TMC is pleased to honor Toshiba with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications," said Rich Tehrani, CEO, TMC. "The 2012 IP Contact Center Technology Pioneer Award acknowledges the top achievers in the advancement of IP contact center technology."
"We are honored to have Toshiba's Call Manager for IPedge win a 2012 TMC IP Contact Center Pioneer Award from Customer Interaction Solutions magazine," said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division. "It is a privilege to be honored among the top companies who have produced the industry's most innovative, successful IP contact center products and services."
"Toshiba's Call Manager for IPedge gives enterprise and SMB users of Toshiba's IPedge IP business telephone systems a highly effective unified communications solution that delivers the capabilities they want in a friendly graphical user interface, including button flexibility, fully featured call control, presence viewer, IM chat, softphone option, CRM integration with screen pops, and much more," Metherell added.
About Call Manager for IPedge
The recently announced version 7.5 of Call Manager now also includes several enhancements:
•Choice of Regular, Compact or Slim Docking Mode -- Call Manager 7.5 allows the user to choose one of three display modes: regular, compact, and slim docking. In the regular mode, Call Manager 7.5 displays a full-screen view of all functions. In compact mode, Call Manager 7.5 consumes minimal screen space but still provides the user with indicators, information, and buttons to effectively operate the UC application. In the slim docking mode, Call Manager 7.5's slim window can be docked to the top or the bottom of the user's screen with commonly used function buttons and the ability to expand to regular view. The ability for the user to choose and move its screen placement makes Call Manager more ergonomic while freeing up space on the screen.
•VoIP Softphone Integration -- Call Manager 7.5 has a built-in VoIP softphone option that users can activate at any time. When the optional built-in VoIP softphone is activated, it can be assigned to one of the companion application windows, making the entire set of IP telephone features accessible to the user. The softphone also allows any fixed buttons, soft keys or programmable buttons to be mapped to a Call Manager button. LED lamp status is also provided on the button. Button labels are automatically populated using those defined in the system.
•Customizable Hot Key Actions That Let the User Take Control -- Call Manager 7.5 has an expanded number of hot keys that allow the user to click to dial any highlighted number. Users can also assign many new functions to hot keys, including Answer and Hang-up, to customize Call Manager to meet their needs.
•Compatibility With Jabra Headsets for High-Quality Sound, Hands-Free Use -- Call Manager 7.5 is compatible with Jabra headsets, giving users high-quality sound and hands-free operation. When used with Call Manager 7.5, Jabra headset users can expect audio integration, ring in the headset (requires LINK 20), answer/end calling integration, and mute/volume control, depending on the headset's capabilities. Call Manager 7.5 is compatible with the following Jabra headset models: Jabra GN9125, Jabra GN9330e, Jabra GN9350e, Jabra GN2100, Jabra GN1900, Jabra GN2000, Jabra PRO 9400 Series, Jabra GO 6470, and Jabra GO 6430.
•Triggers and Actions That Allow Users to Customize Call Handling -- Users can program up to 200 different triggers and actions, allowing them to customize Call Manager 7.5 for their own unique personal call handling applications.
•Notification Pop-up for Incoming Calls and Alarms From the Taskbar -- From the Call Manager 7.5 Notification window, users can receive pop-up notification for incoming calls and alarms right from the taskbar. From the notification window, the user can answer the call, bring up Call Manager when minimized, and perform other actions. The notification window will be dismissed automatically after the pre-configured time defined by the user.
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