News Column

Mobile Device Warriors Have Tools for Holidays

Nov 19, 2012

Omar L. Gallaga

iphone

The shopping frenzy we've come to know as Black Friday is growing into a seasonal marathon starting just after Halloween and stretching past Christ-mas all the way to New Year's Day.

It's not just your imagination that the shopping season feels increasingly protracted. And the trend's not going away. Online shopping sales for November and December are expected to reach $54.5 billion, a 16.8 percent increase over 2011, according to research firm eMarketer, which is closely tracking holiday trends.

The ways people are online shopping are also changing dramatically, and 2012 may be the tipping point for a few new options that were just starting to gather steam last holiday season. This year, you can expect to see more people shopping by smartphone and tablet via apps, more deals tied to popular social networks like Pinter-est and Instagram, more widespread daily deals from online and traditional retailers, and some new tricks for hardcore deal hunters looking to save some extra dollars.

Here's awhat to expect.

Price matching and same-day shipping. Brick-and-mortar retailers used to whine that online sellers like Amazon were destroying their business with low-ball pricing and by urging shoppers with smartphones to use brick-and-mortar stores as showcases, then buying online. This year, the gloves are off. Target, Best Buy, Macy's, Nordstrom and others are offering to match prices against online retailers and offering options like same-day shipping and in-store pickup to level the playing field.

Retailers have also gotten more aggressive about daily email deals and early Black November promotions on their websites.

Shopping by phone and by tablet. The whole concept of Cyber Monday, which takes place this year on Nov. 26, came from bored office workers using their employers' fast Internet connections to get their Christ-mas shopping done online. A surprising amount of shopping, though, is now shifting away from the computer desktop and onto phones and, in particular, tablets like the iPad. SteelHouse, a research firm, says that in a survey it conducted of 300 U.S. shoppers, 52 percent of owners say they plan to spend more money this year using their tablets for holiday shopping. The online shopping site PriceGrabber's own holiday survey suggests 66 percent of shoppers will make purchases directly from their phones.

Using mobile devices while shopping has a few clear advantages. You can compare prices with other stores while you're shopping in person, look up reviews of sale items like HDTVs or video games, or double-check a loved one's shopping list if they keep it online. Apps and mobile websites are also useful for getting product recommendations or checking store inventory.

Retailer apps and mobile-friendly websites in general have greatly improved over the clunky, slow interfaces of the past and so have our mobile Internet speeds.

This year may also mark a change in the way people use coupons with mobile devices. Coupons.com, Valpak (which is owned by this newspaper's parent company, Cox Media Group), Target and Walgreens, among others, are using Apple's "Passbook" app on newer mobile devices to make mobile coupons easier to keep track of and scan in stores.

Bargain hunters have got some new tools. Websites like Slickdeals and FatWallet for bargain-hunting shoppers have gotten increasingly mainstream over the last few years and have expanded into social media, apps and in the case of FatWallet, even a cash-back rewards program.

That's something you can expect to see more this year from credit card companies and upstarts like Shopkick and My-Points in addition to retailers themselves. Loyalty programs sometimes offer as much as double-digit percentages for money back on what you buy or store credit toward buying items later, such as Buy.com's Rakuten points program.

Our advice. That's a lot of information to digest, but you can take away this: Seek deals both online and in stores this year, stick to trusted retailers and online deal sites (especially when dealing with cash-back programs) and pace yourself. Many of the best online deals may not be available until after Thanksgiving. And all those deals happening after Christmas? It's never too early to get started on your shopping for 2013.



Source: (C) 2012 Dayton Daily News. via ProQuest Information and Learning Company; All Rights Reserved


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