TEMPE, AZ -- (Marketwire) -- 11/14/12 -- OAISYS®, a leader in business voice documentation and contact center management solutions, today announced that it has completed interoperability testing of its Tracer and Talkument® call recording solutions with the BroadSoft® BroadWorks® voice application platform. BroadSoft is a leading global provider of software that enables mobile, fixed-line and cable service providers to deliver real-time communications over their IP networks.
"Service providers face increasing competitive pressure to differentiate their service offerings," said Brian Spencer, president of OAISYS. "OAISYS call recording solutions have wide appeal to customers throughout all vertical markets and business segments. The successful completion of OAISYS' Tracer and Talkument interoperability testing with the BroadWorks platform enables providers to further enhance the value proposition of their cloud-based services by effectively and reliably addressing the growing demand for advanced call recording functionality."
"We are continually focused on providing greater value to our service provider customers' hosted communication solutions," said David Bukovsky, vice president of products at BroadSoft. "By completing interoperability testing with OAISYS Tracer and Talkument, service providers can quickly capitalize on the migration by enterprises from on-premise platforms to a virtual call center infrastructure with an offering that introduces new capabilities that can enhance operational efficiency."
This interoperability effort is in direct response to the ever-expanding array of industry and government regulations that have prompted many businesses to become increasingly concerned with ensuring proper documentation and archival of their phone-based communications. Utilization of call recording and quality management solutions within the modern contact center has also become progressively more commonplace. In addition, the flexibility and cost savings made possible by cloud-based IP communications have sparked its rapid adoption across all business verticals.
While market interest and demand for call recording solutions and hosted voice services has risen dramatically, many organizations may find that available options for hosted call recording don't meet their functional requirements or are hindered by interoperability issues. The BroadWorks platform resolves those concerns by enabling service providers to offer a comprehensive portfolio of business communications applications and value-added applications, including hosted PBX, mobile PBX and business trunking. Now, the OAISYS Talkument and Tracer call recording solutions can seamlessly integrate with the BroadWorks platform using the standardized Session Recording Protocol (SIPREC).
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