ATLANTA, GA -- (Marketwire) -- 10/25/12 -- Concentric Cloud Solutions, an XO Communications company, announced today that TMC, a global, integrated media company, has recognized the Concentric High Volume Outbound Dial Platform with a 2012 TMC Labs Innovation Award, presented by TMC's CUSTOMER magazine.
"We are honored to have our High Volume Outbound Dial (HVOD) Platform recognized with a 2012 TMC Labs Innovation Award," said Peter Papavasiliou, chief marketing officer for Concentric Cloud Solutions. "This recognition confirms Concentric's commitment through innovation to consistently deliver the highest-quality solutions and service to our customers. The Concentric HVOD Platform has been the engine for several of the largest successful outbound emergency calling releases over the past two years, including one day when Concentric delivered in excess of ten million calls."
HVOD is a web-based accessible platform consisting of 38,000 simultaneous outbound dialing sessions, 611 phone calls per second and 2.2 million calls per hour. The platform is located at six different national points of presence and is connected to the largest carriers in the United States. Through this platform, IT integrators, airlines, financial services institutions, retail and government entities rapidly deliver time-sensitive information to their employees and customers.
"Congratulations to Concentric Cloud Solutions for being granted a 2012 TMC Labs Innovation Award. The Concentric HVOD Platform has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer-related technologies," said Tom Keating, CTO and TMC Labs Editorial Director.
"Concentric has proven that the HVOD Platform is truly innovative and has made advancements in the customer experience industry," added Rich Tehrani, CEO, TMC. "We're pleased to recognize this outstanding achievement with a TMC Labs Innovation Award this year."
The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.
HVOD is a product within the Concentric Cloud Voice solution set. Additionally, Concentric Cloud Voice offers businesses a cloud-based approach to Intelligent Call Routing (ICR), Interactive Voice Response (IVR), Contact Center, Mass Notifications and Collaboration solutions. Companies can direct calls based upon business rules resulting in better response times, improved operational costs and more satisfied customers. Concentric provides automated and tailored inbound and outbound solutions. The Concentric Cloud Contact Center helps agents and supervisors easily interact with customers -- on their terms. Because the technology is in the cloud, businesses can operate with a whole new level of agility. Agents and supervisors can collaborate as if they are in a single office. And when every second counts, the Concentric state-of-the-art notification solution, Concentric Connect, lets users send email, text, social or voice messages instantly. Finally, important stakeholders are brought together with Concentric's advanced audio and web conferencing solutions to enable highly productive meetings.
Most Popular Stories
- SEO Traffic Lab Celebrate Wins at Digital Marketing Event 'Internet World 2013' in London
- Social Media Initiatives Should Follow Customers' Lead
- Apple CEO: Offshore Units Not a 'Tax Gimmick'
- U.S. Senate Accuses Apple of Large-scale Tax Avoidance
- UTEP Water Recycling Project Wins Venture Titles
- Marketo Makes a Mint in IPO: Stock Shoots Up More than 50 Percent
- Bieber Booed at Billboard Awards
- Crude Oil Up, Gasoline Down
- Austin Startup Compare Metrics Raises $3.5 Million for Expansion
- Why So Many Top 'Car Guys' Are Actually Women