Barnes & Noble has detected tampering with PIN pad devices used in
63 of its stores. Upon detecting evidence of tampering, which was
limited to one compromised PIN pad in each of the affected stores,
Barnes & Noble discontinued use of all PIN pads in its nearly 700 stores
nationwide. The company also notified federal law enforcement
authorities, and has been supporting a federal government investigation
into the matter.
Barnes & Noble (BKS) has completed an internal investigation that involved the inspection and validation of every PIN pad in every store. The tampering, which affected fewer than 1% of PIN pads in Barnes & Noble stores, was a sophisticated criminal effort to steal credit card information, debit card information, and debit card PIN numbers from customers who swiped their cards through PIN pads when they made purchases. This situation involved only purchases in which a customer swiped a credit or debit card in a store using one of the compromised PIN pads.
The company emphasized that its customer database is secure. Purchases on Barnes & Noble.com, NOOK and NOOK mobile apps were not affected. The member database was also not affected. None of the affected PIN pads was discovered at Barnes & Noble College Bookstores.
Barnes & Noble is continuing to assist federal law enforcement authorities in this matter. In addition, the company is working with banks, payment card brands and issuers to identify accounts that may have been compromised, so banks and issuers can employ enhanced fraud security measures on potentially impacted accounts.
The criminals planted bugs in the tampered PIN pad devices, allowing for the capture of credit card and PIN numbers. Barnes & Noble disconnected all PIN pads from its stores nationwide by close of business September 14, and customers can securely shop with credit cards through the company's cash registers. Barnes & Noble said it is committed to providing customers with a safe shopping environment.
Tampered PIN pads were discovered from stores in the following states: CA, CT, FL, NJ, NY, IL, MA, PA, RI. A complete list of specific stores follows.
Store Address City State Zip
4735 Commons Way Calabasas CA 91302
2470 Tuscany Street Suite 101 Corona CA 92881
2015 Birch Road Suite 700 Chula Vista CA 91915
313 Corte Madera Town Center Corte Madera CA 94925
5604 Bay Street Emeryville CA 94608
810 West Valley Parkway Escondido CA 92025
1315 E. Gladstone Street Glendora CA 91740
5183 Montclair Plaza Lane Montclair CA 91763
894 Marsh St Bldg G San Luis Obispo CA 93401
2615 Vista Way Oceanside CA 92054
72-840 Highway 111 Suite 425 Palm Desert CA 92260
27460 West Lugonia Ave Redlands CA 92374
1150 El Camino Real Space 277 San Bruno CA 94066
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