REDWOOD SHORES, CA -- (Marketwire) -- 10/23/12 -- Oracle (NASDAQ: ORCL)
•Today, Oracle announced that Monaco Telecom has completed phase one of Project Synergie, its business and IT transformation focused on convergence, customer-centricity and quality of service. This phase of the program included the implementation of Oracle Communications Billing and Revenue Management and Oracle Communications Order and Service Management. •Monaco Telecom is the incumbent communications service provider in the Principality of Monaco, providing fixed, mobile, Internet and television services to both consumer and enterprise customers. •Facing new competition, Monaco Telecom needed to more rapidly launch innovative bundled services. However, its legacy IT platform could not support service bundling as needed and had become too expensive to maintain or upgrade. •To overcome these challenges Monaco Telecom is merging multiple service silos into a single billing and customer care platform. Once complete, it will provide a more flexible and scalable IT platform to offer and deliver new services. •Monaco Telecom selected Oracle because its market-proven, commercial-off-the-shelf solutions can provide a convergent billing and customer care platform for all current and future product lines. •To get maximum benefit from their Oracle investment, Monaco Telecom selected Oracle Communications Consulting to manage the product implementation and complete the data migration from the legacy system to the new platform. •With the completion of this initial phase Monaco Telecom can:•Provide mobile customers targeted discounts and rewards when they purchase multiple services, maximizing up- and cross-sell opportunities and encouraging customer loyalty •Build new mobile price plans, promotions, or discounts in a matter of days rather than the several months previously required •Improve customer satisfaction by more quickly and accurately capturing and fulfilling orders •Reduce operational expenses by minimizing the number of custom interfaces between applications and standardizing data interfacing methods with a service-oriented architecture •Furthermore, by reducing the number of customizations to Oracle Communications Billing and Revenue management by 80% over its legacy system, Monaco Telecom will reduce its total cost of ownership and complexity of future upgrades. •Monaco Telecom will continue to work with Oracle Communications Consulting on Synergie Phase Two, which will include the consolidation of its other four legacy billing platforms, implementation of more efficient IT processes and enhanced customer services.
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