Teresa Hernandez was a rarity among passengers on Interjet's first flight from
Orange County to Mexico City last week. She already was familiar with the
Mexican airline.
"I flew Interjet before," said the 43-year-old Long Beach resident. "I
would go to Tijuana to fly."
Although Interjet is Mexico's second-largest airline, the carrier is
virtually unknown in Southern California. Rather than launching a broad-based
marketing campaign like that of AirTran -- the other airline offering service
to Mexico at John Wayne Airport -- Interjet is focused on Hispanic consumers.
"Obviously our natural market for sales is to Hispanics," said Interjet
CEO Jose Luis Garza.
More companies are recognizing the marketing potential in the Hispanic
community, said Ruben Alvarez, a Santa Ana marketing expert and owner of the
Stay Connected OC social network.
"It's a good strategy," he said. "There's a lot of money in the Hispanic
community."
Much of that spending power is in Southern California. By the Census
Bureau's count, 8.7 million Hispanics, most of Mexican heritage, live in the
Southern California area that includes Los Angeles, Orange, Riverside, San
Bernardino and San Diego counties.
HispanTelligence, a marketing research firm, placed U.S. Hispanic buying
power at $870 billion in 2008 and projected it will jump to as much as $1.3
trillion by 2015. Total spending is likely much higher because the firm's
estimates do not include undocumented immigrants.
Alvarez said Mexican companies are smart to take advantage of the ties
that many local residents have to Mexico. "They can establish a foothold here
because of the large number of Latin Americans who already know them," he
said.
For a Mexican airline in particular, targeting Hispanics makes sense,
said Felipe Korzenny, who used to own a Hispanic marketing firm in Santa Ana
and now heads the Center for Hispanic Marketing Communications at Florida
State University. Even if Hispanics are unfamiliar with Interjet, they
generally will be open to flying a Mexican carrier, he said.
Korzenny said offering the service from John Wayne Airport also may prove
to be beneficial.
"Driving to Orange County from the L.A. area is not that bad, and the Los
Angeles airport is so complicated," he said. "(John Wayne's) parking is
cheaper, it's not that hard to park and you have a smaller airport that is
easy to navigate."
Tom Parsons of BestFares.com said Interjet was wise to start with only
two daily flights to Mexico City and Guadalajara. They are Mexico's two
largest cities with millions of potential customers who might want to travel
to Southern California.
"Why do the whole world when you have enough of the world to take care
of?" Parsons said.
Interjet, which fancies itself the Jet Blue of Mexico, expects to attract
non-Hispanic travelers as word of mouth spreads about its low-cost service and
amenities, such as allowing two checked bags up to 55 pounds each for free.
To promote its service at John Wayne Airport, Interjet advertised in
Spanish-language newspapers and on Spanish-language television in Southern
California and offered incentives to Hispanic travel agencies.
"If it gets (non-Hispanics), it will just be icing on the cake," Parsons
said.
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News Column
Interjet Hopes to Build on Hispanic Travelers
Oct. 17, 2012
Mary Ann Milbourn
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Source: (c)2012 The Orange County Register (Santa Ana, Calif.).Distributed by MCT Information Services.
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